Frequently Asked Questions:
Do you offer free shipping?
Yes, simply spend over £50 online to get free UK shipping (not applicable to secondhand or some xlarge items such as SUP).
We also offer free shipping on orders over £300 of kites, bars and boards to Europe (excluding solid SUP and Secondhand items).
How can I find out how much it is to ship my order?
Simply add items to your cart, then on the left hand side of the "cart page" there is a button which says "Shipping Estimator", click this and select your country. Your price will be displayed.
Do you ship worldwide?
Yes, we are able to ship most kitesurf items worldwide.
What shipping methods do you use?
Depending on the value of the items, we use courier (Interlink/DPD/Fedex/DHL) Royal Mail, and Parcelforce.
Do you ship to BFPO address'
Yes we ship to BFPO address' - if your address is eligible for VAT free pricing please contact us to arrange the paperwork for you.
Do you sell package deals?
Yes, we sell all sorts of Kite/Board/Bar packages - please contact us or select kite packages from the menu.
Can I order over the phone?
Yes, please call us on 01243 671777, or pop into the shop to see us in person
What payment types do you accept?
We accept PayPal, credit cards, debit cards, bank transfer and cash. We also offer 0% finance too.
What days are you open?
Our web store is open 24/7/365. The Shop is open 6 days a week
How much stock do you keep?
Lots! We are a kitesurf company and keep over 100 kitesurf kites and 75 kitesurf boards in stock.
Is VAT included in the prices?
Yes VAT is included in the prices - if you live outside the EU, please create an account and then log in to automatically see VAT free prices.
Will I be charged VAT?
If you live outside the EU, the VAT will be removed from your online order automatically.